WHAT YOU NEED TO KNOW
Got Questions?
We know bringing AI into your business can feel like a big step—and it’s totally normal to have questions. Whether you’re curious about how our voice assistants work, what they sound like, or how much time they’ll actually save you, this page is here to help.
Our goal at Axxent is to take the mystery out of AI and show you just how easy and impactful it can be. We’ve answered below the most common questions from small business owners, from setup and customization to pricing and performance. Think of this as your quick-start guide to everything voice AI—no jargon, no tech overwhelm, just clear answers.
Still not seeing what you’re looking for? We’re just a click away. Reach out to us to us and we’ll walk you through it, no pressure.
What exactly does your AI voice assistant do?
Our AI voice assistant answers your business calls just like a real receptionist would. It greets callers, answers questions, books appointments, takes orders, and even qualifies leads—automatically. It’s designed to understand and respond naturally, so your customers get a seamless, human-like experience without waiting on hold or being sent to voicemail.
Is it really AI or just a phone bot with a script?
It’s real AI—far beyond a basic phone script. Our assistant uses conversational AI to understand intent and respond appropriately in real-time. Unlike old-school phone bots, it doesn’t just follow a rigid script—it adapts, asks follow-up questions when needed, and feels more like speaking to a real person than a machine.
Can it sound like my business?
Absolutely. When we set up your assistant, we customize its tone, phrasing, and responses to match your brand. Whether your business is formal, friendly, or casual, the AI can be trained to reflect your style and the way you typically interact with customers.
What happens if a caller asks something the AI doesn’t know?
If a caller asks something outside the assistant’s knowledge, it will either redirect them to the appropriate contact method (like your voicemail or support email) or flag the conversation so you can follow up. It’s designed to never leave a customer hanging or confused.
Can it handle multiple calls at once?
Yes! One of the biggest advantages of using AI is scalability. Your assistant can handle multiple calls simultaneously without any drop in quality—no busy signals, no long holds, and no overwhelmed front desk.
Is it available 24/7?
Definitely. Your AI assistant works around the clock—nights, weekends, holidays, whenever. It’s always ready to answer, so your business never misses a call or opportunity.
Can I make changes to the assistant later?
Yes, it’s fully adjustable. You can update the script, change the tone, add new FAQs, or update appointment booking settings anytime. As your business evolves, your assistant can evolve with it.
How long does it take to set up?
You can have a working sample in about a day. A fully customized version usually takes 1–3 days, depending on your needs. For more complex systems, usually larger businesses that may have special integration needs we assess time required on a case by case basis.
Do I need to install anything?
Nope—there’s nothing to download or install. Everything runs in the cloud. You simply forward your business calls to the assistant, and it starts working immediately.
AI voice assistants that keep your business connected—answering calls, booking, and capturing leads around the clock.
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