Privacy Policy

1. Introduction

At Axxent AI Inc. ("Axxent", "we", "us", "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, process, and protect your personal information and voice data when you interact with our AI voice assistant services, website, and dashboard environments.

2. Information We Collect

We may collect information you provide directly to us in the course of using our service. This includes:

• Account Information: Name, email address, phone number, and billing details when you register for an Axxent dashboard account.
• Voice & Telephony Data: Audio recordings, call transcripts, caller IDs, and conversation metadata generated during the use of our AI voice assistants via our telephony partners.

3. How We Use Your Information

Your information is processed to operate and improve our core AI services. Your call transcripts and audio data are strictly processed to generate structured summaries, extract business logic (such as appointment booking and lead triage), and deliver that synthesized information back to you.

4. Data Security & Storage

We employ industry-standard encryption and security measures to protect your data both in transit and at rest. All AI audio processing and database storage comply with our strictly enforced data retention policies, guaranteeing your customer interactions remain entirely confidential between you and the system.

5. Contact Us

If you have any questions, concerns, or legal inquiries regarding this Privacy Policy or our data practices, please contact us at:

Email: info@axxent.aiPhone: (705) 999-6704Address: 11 - 49 Morrow Rd., Barrie ON Canada L4N 3V7